Cookies policy

Medora Hotels & Resorts d.d. Updated on 04/01/2024.
Mrkušića dvori 2
21327 Podgora, Croatia
Phone: +385 (0)21 601 700
Email: privacy@medorahotels.com

COOKIE STATEMENT

In Medora Hotels & Resorts d.d. (hereinafter referred to as "Medora" or "we") is committed to protecting your privacy and providing transparency regarding the technologies we use. This statement aims to inform you about the types of cookies we use, their purposes and your options for managing them. Please read this statement carefully to understand how we collect, process and store your information through cookies. If you have any questions or concerns about our cookie practices, please feel free to contact us at privacy@medorahotels.com.

WHAT IS A COOKIE?

A cookie is a small file that is stored on your device when you visit a website. It allows the website to remember your settings and activities.

WHAT KIND OF COOKIES ARE THERE?

There are several types of cookies:

- First-party cookies - cookies that are set by Medora when you use our website.

- Third-party cookies - cookies that are set by external companies or tools when you use our website.

First-party cookies come from the website you are viewing and can be permanent or temporary. With the help of these cookies, websites can store data that will be used again during the next visit to that website (e.g. language selection). Third-party cookies come from other websites and are used on our website. With the help of these cookies, we can, for example, monitor the success of marketing campaigns or see how you found out about us and came to our website.

WHY DO WE USE COOKIES?

We use cookies to improve your experience on our site and our relationship with you, for example:

- To understand how you use our site, how long you stay on the site or which content is most interesting to you

- To automatically display the page in the language to use on your next visit
- To enable you to smoothly complete the online accommodation reservation or communicate with us
- To monitor the success of our digital marketing campaigns
- To identify and solve technical problems.

WHAT TYPES OF COOKIES DO WE USE?

Medora hotels and resorts d.d. uses cookies on its websites www.medorahotels.com and www.camping-makarska-riviera.com. We use first-party cookies and third-party cookies.
We use the following types of cookies:

- Strictly necessary: They are crucial for the functionality of our site. These are, for example, cookies that remember the steps of your online reservation or cookies that enable the user's privacy settings to be remembered.

- Cookies to improve functionality: Measure your use of the site in order to improve it.

- Cookies to improve your experience: They recognize you and remember settings, such as your language selection.

- Cookies for advertising: They collect information about your visit to the site and enable us, for example, to monitor the results of marketing campaigns, such as the number of clicks on ads or the number of reservations resulting from ads and to improve the effectiveness of marketing campaigns.

Some of the third-party cookies we use are:

- Google Analytics pixel: This cookie to improve functionality collects information such as the number of visits, duration of visits, traffic sources and user behavior on the website. We use it to understand how our website is used to improve it and make it more relevant and useful to users.

- Facebook pixel: This cookie allows us to track conversions, create targeted ads and measure the effectiveness of our marketing activities on Facebook.

- Google AdSense pixel: This cookie enables Google to track and display targeted ads on websites that are part of the Google AdSense network. The Google AdSense pixel tracks user behavior on a website to show ads that are relevant to their interests. It increases the efficiency of our advertising through Google.

Data collected includes information about your IP address, browser type and language settings, operating system, ISP (Internet Service Provider) name, and date/time stamp.
Individual user data is not disclosed to us, but the data we process is anonymous and statistical data, as well as demographic data about our users as a whole. We use this data to analyze trends and marketing needs, as well as effectively manage websites, because they help us learn more about the behavior of our users on our pages, the success of some of our marketing campaigns and the primary interests of our website visitors.

HOW LONG DO COOKIES LAST?

It depends on the type of cookie.

- Session cookies: These cookies last only for the duration of your current online session and are automatically deleted when you close your browser (for example, Chrome or Safari).

- Persistent cookies: These cookies remain on your device even after you close your browser, but have a specific duration that is specified within the cookie (but not longer than 13 months). We use these cookies when we need to remember your information between different browsing sessions, for example, to remember your preferences from one visit and apply them on the next visit.

HOW CAN YOU MANAGE COOKIES?

When you visit our website, you can accept cookies, accept only certain cookies, or reject all but strictly necessary cookies. If you accept cookies, you have given us your consent to place cookies on your device.
If you refuse cookies for advertising, it does not mean that they will never see any of our ads, because they could "hit" you by accident or based on some other algorithm.
You can also manage cookies by changing your browser settings. You can usually find these settings in your browser's "Options" or "Settings" menu. Please review your browser settings to see cookie management options and enable or disable them as desired.
Many browsers also have a "private mode" or "incognito" mode that automatically blocks cookies and does not track your browsing history. You can use this mode when you do not want your activities to be stored via cookies.
If you want to clear cookies from your device, most browsers also allow you to delete cookies manually. Review the options for deleting cookies in your browser settings and select the desired cookies to delete.
But be careful with turning off cookies. Disabling all cookies can affect the functionality of websites and make it difficult for you to use the Internet. Turn off only the ones you really don't need.